Refund, Return & Cancellation Policy
At Aurum Bath, customer satisfaction is important to us. We maintain a transparent and fair return policy.
Return Eligibility
A return or refund request must be submitted within 5 days of product delivery.
To qualify for a return, customers must provide an unedited parcel opening video clearly showing:
- Outer packaging
- Inner packaging
- Product condition
- Any visible damage or defects
The video must be recorded continuously while opening the package for the first time.
Eligible Cases
1. Wrong Product Received
If an incorrect product is delivered, customers may choose:
- Free Replacement, or
- Full Refund
2. Damaged Product Received
If the product arrives damaged and the damage is clearly visible in the opening video, customers may choose:
- Free Replacement, or
- Full Refund
3. Lost Shipment
If the shipment is officially confirmed as lost by the courier partner, customers may choose:
- Free Replacement, or
- Full Refund
Non-Refundable Cases
Refunds and returns will not be accepted if:
- Request is made after 5 days of delivery
- No parcel opening video is provided
- Video evidence is edited, incomplete, or unclear
- Incorrect product was selected by the customer
- Minor color variations occur due to screen settings or lighting
Cancellation Policy
- Orders may be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
Refund Processing
Approved refunds are generally processed within 5–7 business days to the original payment method.
Contact Us
Email: aurumbath4kids@gmail.com
Website: aurumbath.in